Make up lessons
We get it, life with kids is unpredictable! If you are unable to attend a swim lesson you are entitled to a ‘make-up lesson’ at no cost if you book online. Every student can use 12 make-up lessons in a 12-month period of enrolment.
- Students can take up to 12 make up lessons per 12 months of enrolment
- To receive a make-up credit, the student must be marked absent from the class they are going to miss at least 2 hours prior to the start of this class. This must be completed via the Customer Portal.
- Make-up classes must be booked via the Customer Portal, and must adhere to the following:
- must be used within 3 months of the missed lesson (credit expires after 3 months)
- can only be booked 1 week in advance
- once booked cannot be altered and will be forfeited if not attended or cancelled
- must be used within 3 months of the missed lesson (credit expires after 3 months)
- We are unable to guarantee your preferred time/day, teacher or level will be available. The use of make up credit is dependent on class availability which fluctuates based on time, day and season.
- To use make-ups the student must still be enrolled and account is financial with no outstanding amounts owing.
- Make-up lessons are non-transferable and can only be used by the student enrolled.
- Login to the customer portal (via browser or on the App)
- Select 'My Bookings'
- Select the date you are absent
- Select 'Manage Bookings'
- Select 'Register an absentee' next to the students name
- Select 'Confirm Cancellation' and you may receive a make up token to book at a more convenient time
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.
- Login to your online customer portal (via browser or on the app)
- Select Book
- Select Swimming Lessons
- Select the blue toggle-switch in the top left hand corner to "single/make-up lesson"
- Use the filter to select your relevant level
- Use the timetable to find your preferred day and time associated to your level
- Select 'Book now' to bring up your options
- Select 'Book now' next to the students name
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.
Medical suspensions are available for students who are unable to attend 2 or more consecutive lessons. Medical suspensions must be arranged prior to the missed lesson in writing (in-person form or email) and be accompanied by a supporting medical certificate. We will hold your spot for up to 6 weeks. Suspensions over 6 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return