Terms & FAQs
Frequently Asked Questions
Will my child receive a membership card?
Can my child use the pools outside of swimming lessons?
How will I know that my child is ready to move up?
How do I cancel my membership?
Do lessons occur on Public Holidays?
What happens if my child has injured themselves and cannot swim for an extended period of time?
Are there make-up lessons for missed lessons?
How do I pay for swimming lessons?
Can I suspend my Swimming Lesson membership?
Is the pool heated?
Can my child wear a normal nappy in the water?
What if my child becomes upset during their swimming lesson?
What do we need to bring?
Does my child need goggles?
Do I have to be in the water with my child during the lesson?
What is the Watch Around Water Policy?
What qualifications and checks do our teachers have?
Can I take photos of my child in their swimming lesson?